At Mallah Makhana, customer satisfaction is our top priority. We strive to provide premium-quality makhana products and a smooth shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.
1. Eligibility for Returns:
- Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 48 hours of delivery.
- Proof Required: Customers are required to provide clear photos or videos of the damaged or incorrect item along with the order details for verification.
- Non-Returnable Items: Due to the nature of food products, opened or partially consumed items cannot be returned unless they are defective or damaged upon delivery.
2. Return Process:
- To initiate a return request, please contact our customer support team with your order number and issue details.
- Once your request is reviewed and approved, we will provide instructions for the return or replacement process.
- Products must be returned in their original packaging, unused, and in the same condition as received whenever applicable.
3. Refund Policy:
- Approved Refunds: Refunds will be processed only after verification and approval of the return request.
- Refund Method: Approved refunds will be credited to the original payment method or as store credit, depending on the payment mode used during purchase.
- Processing Time: Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
4. Replacement Policy:
- If a replacement is approved, Mallah Makhana will arrange for a replacement product to be shipped at no additional cost.
- Replacement requests are subject to product availability.
5. Cancellation Policy:
- Orders can only be cancelled before they are shipped.
- Once the order has been dispatched, cancellations will not be possible.
6. Shipping Charges:
- Shipping charges, if any, are non-refundable unless the return is due to an error from Mallah Makhana.
7. Contact Us:
If you have any questions regarding returns, refunds, or replacements, please contact our customer support team through the contact information available on our website.
We appreciate your trust in Mallah Makhana and are committed to ensuring a satisfying shopping experience for every customer.